FOR PATIENTS
Making appointments
Please call us on 9585 0001 if you'd like to book an appointment
We cannot respond to clinical enquiries or provide medical advice by email. If you have a question about your symptoms or management, please call the clinic to make an appointment
Due to ongoing high demand, wait times can be several months
We do maintain a cancellation list and will do our best to prioritise and bring forward appointments when we get cancellations
If this happens, we will notify you via SMS. Please reply promptly to reserve your spot; if we don't hear from you, we will give it to another patient
Prescriptions
Many of the scripts we issue require specific government approval and cannot be easily reissued; therefore, please take care not to lose them
If you require additional script, first please check your previous script to see if there are any additional repeats available; the chemist may have them on file, ready to fill
Unfortunately, our software provider does not yet support eScripts so all scripts must be picked up in person, or faxed to your local chemist
We may charge a $40 administrative fee to replace lost or expired scripts
GP referrals
You do not need a referral from your GP to make an appointment
However, a referral helps us maintain continuity of care with your GP
Also, you must have a current referral to claim your Medicare benefits
Ensuring you have a current referral is your responsibility and we do not provide reminders about your referral status
Medicare considers each new condition to be a separate course of treatment, requiring its own referral
To be valid, a referral must have been issued by your doctor within the last 12 months
GP referrals last for 12 months from the date of your first consultation with us, and cover any subsequent reviews arranged by the dermatologist
If you have not seen the dermatologist within the last 9 months, you will need a new referral – even if the previous referral is still valid – as Medicare considers the previous course of treatment to have finished
Costs and payments
Fees are due in full on the day of the consultation
Credit cards (Mastercard/Visa), Apple Pay, Samsung Pay etc are preferred
As we are a private clinic, we are unable to offer bulk billing for medical consultations
We are happy to lodge your Medicare claim for benefits, which will be paid directly into your account within a few days
Additional services (eg biopsies, hyperhidrosis treatment) attract an additional charge and Medicare rebate
If you have a biopsy or a lesion excised, you will receive a separate bill from the specialist pathology laboratory; this is payable directly to the service provider