Video Conference


  • In certain circumstances, we can offer telehealth video consults to provide an effective, efficient and safe alternative to face-to-face visits

  • Quality is good enough to manage most skin conditions

  • Costs (and medicare rebates) are the same as for face-to-face consultations

  • Telehealth Procedure

  • We use the Zoom videoconferencing application for all telehealth consultations

  • Passwords and Waiting Room features ensure your complete privacy during the consultation

  • Ensure you have installed and opened the Zoom Cloud Meetings app (download here for your smartphone, tablet, or computer)

  • If you need help with installation, refer to Zoom's online support guides

  • We will SMS (or, upon request, email) the Zoom link to you on the morning of your appointment

  • Do not copy this link directly into Zoom as it will not work

  • When it's time for your appointment, tap or click on the link in the message we sent you; it will open a page in your Web browser, which will launch Zoom and enter the password automatically

  • After your consultation is complete, we will call you to finalise the consult

  • We will make any follow-up appointments

  • We will lodge your Medicare claim and email you the receipt

  • Pathology forms will be emailed to you

  • Scripts will be faxed directly to your nominated chemist